Money Back

30 Day Money BackBlackHostAfrica provides a 30 Day Money Back guarantee on our Shared and Reseller Hosting packages. In the unlikely event that you are unhappy with our service during the first 30 days of your sign up, you are entitled to a refund of your initial payment.

All claims must be made within the first 30 days of sign up to our Billing Department.
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99.9% Uptime GuaranteeBlackHostAfrica endeavors to maintain a minimum of 99.9% uptime for all clients, regardless of hosting package.

In the event where our network uptime for any month falls below 99.9%, all clients will be entitled to a credit claim for the next billing cycle. Every 0.1% monthly downtime below 99.9% will entitle the client to a 10% credit, accumulative up to 100%. Clients whose payments are based on longer billing terms are also eligible for this credit claim to be prorated into the next billing cycle.

All claims must be made within 7 days from the end of each month to our Support Department.
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Exceptional SupportBlackHostAfrica endeavors to respond to all support tickets in a timely manner. Timings may differ depending on the volume of tickets we have to attend to and whether your contact is during peak or non peak hours. However our average support ticket response time is under 15 minutes and our average resolution time is under 30 minutes.

As a BlackHostAfrica client, you can be assured that we will provide you a satisfactory response within 12 hours. If your ticket is unattended to for more than 24 hours, you will be entitled to a free month of hosting with us.

All claims must be made within 7 days from the date of the incidence to our Support Department.

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